How cancellations, rescheduling, and refunds work for services paid online.
This policy covers services you pay for online in advance through our website's checkout, processed securely by Razorpay. It does not affect services you pay for in person at the salon.
If you cancel at least 24 hours before your scheduled appointment time, you'll receive a full refund. Cancellations made less than 24 hours before the appointment are eligible for a 50% refund, since staff time and slots have already been reserved for you.
If you do not arrive for your appointment and haven't cancelled in advance, the payment is non-refundable.
You can reschedule an appointment once, free of charge, if you let us know at least 24 hours in advance — contact us on WhatsApp or by phone and we'll move your existing payment to the new slot rather than processing a refund.
If you're not happy with the result of a service, please tell us before you leave the salon — we will offer a complimentary touch-up or correction where reasonably possible. Cash refunds for completed services are considered case by case.
Approved refunds are returned to the original payment method used at checkout via Razorpay, and typically appear within 5–7 business days, depending on your bank or payment provider.
Contact us on WhatsApp, by phone at +91 99895 54055, or by email at jafer.basha.@gmail.com with your name and the phone number used for booking, and we'll take care of it.